At Greenprime, we strive to ensure you are completely satisfied with your purchase. If you need to request a refund, please review our policy below:
1. Refund Eligibility
- Return Window: You can request a refund within 30 days from the date of delivery.
- Condition: Items must be returned in their original condition, with all tags attached, to be eligible for a refund.
- Non-Refundable Items: Final sale items are not eligible for refunds.
2. How to Request a Refund
- Initiate a Return: To begin the return process, visit our Order Tracking Page and follow the instructions provided.
- Return Shipping: We offer free return shipping on all eligible items. Ensure that the item is securely packaged for return.
- Return Approval: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
3. Refund Process
- Refund Method: Approved refunds will be processed to your original method of payment.
- Processing Time: Refunds are typically processed within a few business days after receiving the returned item. However, it may take additional time for your bank or credit card provider to reflect the refund on your statement.
4. Exchanges
We do not offer exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item.
5. Contact Us
If you have any questions regarding our refund policy or need assistance with a return, please contact us:
- Email: Contact@greenprime.shop
- Phone: +1 (762) 215-8195
- Address: 509 Berkshire Rd, Bakersfield, CA 93307, United States
